Direct messages
- Receive and send DMs from the inbox
- Images, files and links inside the conversation
- Full history per customer
- Ready reply templates
Communication channel
X (Twitter)
Receive DMs and mentions from your X (formerly Twitter) account and reply from one shared inbox.
صورة X (Twitter)
ارفع من /admin/media
What you get
- DMs inside the unified inbox
- Track mentions and replies to your posts
- Auto-replies and AI in Arabic
- Assign conversations to the team with SLA and reports
X capabilities
Serve your customers on X from one place
X DMs and mentions reach your team alongside every other channel — faster replies, smarter automation, clear reports.
Mentions & replies
- Instant alert when your account is mentioned
- Move public replies into a private conversation
- Keyword monitoring
- Catch public complaints before they spread
Support & team
- Auto-assignment by topic
- Auto-replies and AI in Arabic
- SLA and delay alerts
- Internal notes and team collaboration
Reports
- First response time
- Daily conversation volume
- Per-agent performance
- Sentiment and topic analysis
Explore more capabilities
Ready to transform how your business talks to customers?
Join thousands of teams who replaced their old tools with Morasalaty.
Free · 14 days · No credit card required
Available on iPhone and Android — instant notifications for every new chat.