Every channel in one place
- WhatsApp, Instagram, Messenger, Telegram and more
- Every conversation in the same view — no switching
- Channel marked with a clear icon and colour
- Reply from the same screen on any channel
Platform application
Unified inbox
Every message from every channel in one screen — your team works in sync, your customers get replies faster.
صورة Unified inbox
ارفع من /admin/media
What you get
- One inbox for all your channels (WhatsApp, Instagram, Telegram…)
- Smart routing by team, language and priority
- Internal notes and @mentions between teammates
- Full per-customer history across every channel
Inbox capabilities
One screen to run all your company's conversations
Every channel, every teammate, every customer — in one organised place that makes replies faster and customers happier.
Smart routing
- Auto-distribute by department and language
- Even distribution across agents (round-robin)
- Priority for VIP customers
- Manual assignment via drag and drop
Team collaboration
- Internal notes the customer never sees
- @mention teammates inside a conversation
- Seamless agent handoff with full context
- See who's replying to what in real time
Agent productivity
- Saved replies and templates at a tap
- Macros to run multiple steps at once
- Keyboard shortcuts for speed
- Snooze conversations and reminders
Full customer context
- History of every conversation across channels
- Order and purchase data from your store
- Tags and notes on every customer
- A complete CRM-style customer sidebar
Performance tracking
- Response and resolution times per agent
- SLA timers with breach alerts
- Conversation volume and peak-hour reports
- Post-chat customer satisfaction rating
Explore more capabilities
Ready to transform how your business talks to customers?
Join thousands of teams who replaced their old tools with Morasalaty.
Free · 14 days · No credit card required
Available on iPhone and Android — instant notifications for every new chat.