Unified management
- Every channel in one screen
- Reply on WhatsApp, Instagram and Messenger together
- Seamless switching between conversations
- Live agent status (available/busy)
Communication channel
Call Center
Manage inbound and outbound calls and link them directly to the customer profile and conversation history.
صورة Call Center
ارفع من /admin/media
What you get
- Unified management of every channel in one screen
- Auto-assignment to agents by team and priority
- Real-time performance reports per agent and team
- Integration with your existing CRM and helpdesk
Call Center capabilities
A professional call center for every channel
Your team manages every conversation from one screen efficiently — with smart routing, live reports and integration with your systems.
Routing & distribution
- Auto-assignment by department and language
- Balanced distribution across agents
- Priority for important customers
- Seamless transfer with full context
Team performance
- Real-time performance reports per agent
- SLA timers and alerts
- Average response and resolution time
- Post-chat customer satisfaction
Integration
- Connect with your existing CRM
- Integrate with helpdesk systems
- API integration
- Full log of every interaction
Explore more capabilities
Ready to transform how your business talks to customers?
Join thousands of teams who replaced their old tools with Morasalaty.
Free · 14 days · No credit card required
Available on iPhone and Android — instant notifications for every new chat.