Unified tickets
- A ticket from any channel (WhatsApp, email, web)
- All a customer's conversations in one ticket
- Customisable ticket statuses
- Attachments and notes on every ticket
Communication channel
Ticketing system
Turn conversations into organised support tickets with SLA tracking and performance reports.
صورة Ticketing system
ارفع من /admin/media
What you get
- Unified ticket across every channel you use
- Auto-assignment by team and priority
- SLAs with escalation alerts
- Full performance reports per team and agent
Ticketing capabilities
Turn every conversation into a trackable ticket
A complete ticketing system with SLAs, priorities and reports — so no customer request is ever lost or delayed.
Assignment
- Auto-assignment by department and priority
- Balanced distribution across agents
- Auto-escalation for stuck cases
- Easy manual assignment
SLAs
- SLA timers per ticket
- Alerts before breaching the deadline
- Priorities by customer type
- Automatic escalation on delay
Reports
- Performance per team and agent
- Average resolution time
- First-contact resolution rate
- Customer satisfaction after close
Explore more capabilities
Ready to transform how your business talks to customers?
Join thousands of teams who replaced their old tools with Morasalaty.
Free · 14 days · No credit card required
Available on iPhone and Android — instant notifications for every new chat.